Question 1

What types of cleaning services do you offer?

Accepted Answer

We offer a comprehensive range of cleaning services to meet a variety of needs. This includes residential cleaning, commercial and office cleaning, deep cleaning, move-in/move-out services, and post-construction clean-ups. Whether you're looking for a one-time clean or recurring service, we can tailor a plan just for you.

Question 2

Do you bring your own cleaning supplies?

Accepted Answer

Yes, we come fully equipped with all the necessary cleaning supplies and tools. If you have specific brands or products you prefer us to use, we’re more than happy to accommodate your preferences.

Question 3

How much does a cleaning service cost?

Accepted Answer

Pricing depends on several factors, such as the size of your home or property, the condition it's in, the level of service requested, and any add-ons like inside appliances or windows. We offer customized quotes based on your specific needs.

Question 4

Are your cleaners insured?

Accepted Answer

Absolutely. All of our cleaning professionals are fully insured. This provides protection for both you and our team and ensures a worry-free experience every time we enter your home or business.

Question 5

Do I need to be home during the cleaning?

Accepted Answer

Not at all—it’s completely your choice. Many of our clients choose to provide us with access instructions so they can go about their day. If you'd feel more comfortable being present, we’re happy to work around your schedule as well.

Question 6

How long does a cleaning usually take?

Accepted Answer

Cleaning times vary depending on your home's size and the type of service. We’ll provide an estimated duration when you schedule.

Question 7

Can I book cleanings on weekends or in the evenings?

Accepted Answer

Yes! We understand that weekdays don’t always work for everyone. That’s why we offer flexible scheduling, including weekend and evening appointments, so we can clean at a time that’s most convenient for you.

Question 8

Do you offer recurring cleaning services?

Accepted Answer

Yes, we do! We offer discounted recurring service plans to help keep your space consistently clean and stress-free. Choose from:
Weekly – 15% off
Bi-weekly – 10% off
Monthly – 5% off
Recurring clients also enjoy priority scheduling and consistent service from a trusted team.

Question 9

What forms of payment do you accept?

Accepted Answer

A valid credit or debit card is required at the time of booking to hold and confirm your appointment and to secure funds. Your card will not be charged until the cleaning is completed and you are satisfied with the service.

All payments are securely processed through Stripe. We do not accept cash or checks. This policy helps ensure secure transactions, accurate billing, and a smooth booking experience for both our clients and staff.

Question 10

What happens if I’m not satisfied with the cleaning?

Accepted Answer

Your satisfaction is our top priority. If something wasn’t cleaned to your expectations, please contact us within 24 hours. We’ll happily return and re-clean the area at no additional cost to ensure everything meets your standards.

Question 11

What are your terms of service?

Accepted Answer

You can review our Terms of Service here.

Frequently asked questions